Courier Information
Courier Contact Details
Once your order leaves our workshop, it’s in the hands of our courier partners. If you’re chasing an update or have questions about delivery, the quickest way is to contact the courier directly using your tracking number.
Here are the couriers we use and how to get in touch with them:
Aramex
Track: https://www.aramex.com.au/track/
Phone: 13 13 59
Contact Form: https://www.aramex.com.au/contact-us/
CouriersPlease
Track: https://track.couriersplease.com.au/
Phone: 1300 361 000
Contact Form: https://www.couriersplease.com.au/tools-support/contact-us
Allied Express
Track: https://www.alliedexpress.com.au/
Phone: 13 13 73
Email: info@alliedexpress.com.au
DHL Express
Track: https://www.dhl.com/au-en/home/tracking.html
Phone: 13 14 06
Live chat available on the tracking page
Australia Post
Track: https://auspost.com.au/mypost/track/
Phone: 13 POST (13 7678)
Contact Form: https://auspost.com.au/help-and-support
Hunter Express
Track: https://www.hunterexpress.com.au/track
Phone: 1300 388 522
Email: customerservice@hunterexpress.com.au
A Few Helpful Notes:
- Tracking may take 24–48 hours to begin updating after dispatch.
- Delivery times vary depending on your location and the courier.
- If tracking hasn’t updated for more than 3 business days, we recommend contacting the courier directly using your tracking number.
- If your parcel is marked as delivered but hasn’t arrived, please check around your property or with neighbours. Then contact the courier and request photo proof of delivery.