Shipping and Returns Policy
Regional NSW, QLD, ACT and VIC + WA, SA, TAS and NT
29th November for Handmade products
15th December for styling products
Metro NSW, QLD, ACT and VIC
1st December for Handmade products
19th December for styling products
Local - Newcastle NSW
4th December for Handmade products
21st December for styling products
We will be closed for 2 weeks starting January 6th 2024 to January 22nd 2024. All orders placed in this time will be made and sent when we return. Please keep our production time in mind if you are wanting your products to be sent before we close on the 6th of January 2024. Please place your order before the 14th of December.
Change of mind:
We are proud of our products and we can’t imagine anyone changing their mind, but as we are a made to order business once you have placed your order your timber is purchased from the supplier and generally work has started on your order, for this reason we cannot issue refunds but more than happy to issue you a store credit.
You may return it to us within 14 days of the date you received it. You must email us at email@example.com with your name and order number ASAP before returning any items. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used or installed the items and they are not damaged. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a store credit less the initial delivery fees.
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. Please open your items as soon as you receive them. If you notice that an item is damaged when it is delivered to you, please contact us within 24 hours of delivery with clear digital photos showing the damage. Our customer care team will advise you on the next steps.
- All of our deliveries are COVID safe, they will be left unattended in a safe place and without the need for a signature. If you don't wish for it to be left unattended please notify us.
- Free delivery if you live in the suburb of Newcastle. Please check our postcode page to check you make the cut.
- The shipping time that is calculated at checkout is not the production time.
- Shipping starts at $15, your shipping will be calculated at checkout. Please allow 2-6 working days for delivery, depending on your area. When you enter your postcode at checkout it will calculate shipping cost.
- Shipping for large sized custom orders will be quoted as per order.
- Orders are dispatched Monday to Friday.
- Items purchased on weekends and public holidays will be dispatched the following delivery day.
- You will receive an email once your items are on their merry little way to you.
- All items have a production time, please check this on the individual product pages. If there is no production time they will be dispatched on the same day, if ordered before 12pm.
- If you have selected the option to have your shelf installed, we will contact you to arrange a suitable installation date.
- Our couriers do not deliver to PO boxes or postal boxes. Please only enter a physical address.